LYNQ Local Vendor Code of Conduct

Effective Date: June 3, 2025

Last Updated: June 3, 2025

At LYNQ Local, we believe in empowering our communities through trusted, high-quality partnerships. By joining our network, each vendor agrees to uphold the highest standards of professionalism, service, and ethical conduct. This Code of Conduct outlines the expectations, requirements, and responsibilities for all participating vendors.

1. Business Licensing & Insurance Requirements

- All vendors must hold and maintain active licenses applicable to their industry under Florida law (or the state in which they operate).
- Vendors must carry general liability insurance, and any other required policies (e.g., workers' comp, commercial auto).
- Documentation must be submitted upon joining and updated annually or upon expiration.

2. Professionalism & Ethical Behavior

- Treat all customers, other vendors, and the LYNQ Local team with respect and integrity.
- No aggressive sales tactics, misrepresentation, or misleading advertising is allowed.
- Vendors must comply with all local, state, and federal laws, including Fair Housing, ADA, and data protection laws.

3. Branding & Representation

- The LYNQ Local name and branding may only be used in accordance with our guidelines. Any misuse may result in termination.
- Vendors may not falsely imply endorsement, partnership, or exclusive representation without written approval.
- Social media, marketing, or public displays using the LYNQ Local brand must be pre-approved if they exceed simple "Proud Vendor" status.

4. Service Quality & Customer Experience

- Vendors must:
  - Provide timely service, return communications within 24 business hours.
  - Maintain transparent pricing and contracts.
  - Resolve customer issues promptly and professionally.
- Repeated complaints, negative reviews, or service failures will lead to investigation and possible removal.

5. Service Area Representation

- Vendors must accurately represent their service coverage areas.
- Misleading service claims about location or availability may result in removal from directories or categories.

6. Events, Promotions & Expo Participation

- Vendors participating in LYNQ Local events must:
  - Arrive on time and maintain professional displays.
  - Avoid soliciting outside their space or being disruptive.
  - Follow all event rules, including cleanup and signage guidelines.
- Dress code and branded materials must be on-brand and family-friendly.

7. Termination & Suspension

- Vendors may be suspended or removed from LYNQ Local at any time for:
  - Violating this Code of Conduct
  - Receiving repeated negative feedback
  - Providing false information
- We reserve the right to investigate complaints, request documentation, and take corrective action at our sole discretion.

8. Vendor Support & Reinstatement

- We believe in second chances. Vendors removed for non-compliance may apply for reinstatement after demonstrating corrective action.
- Reinstatement is not guaranteed and is subject to review by the LYNQ Local compliance team.

9. Updates to This Code

This Code of Conduct may be updated at any time. We will notify active vendors of significant changes via email and/or your vendor dashboard.

Let’s Grow the Right Way

LYNQ Local is more than a vendor directory — it’s a trusted community. This Code is the foundation of that trust. We look forward to building a lasting relationship based on respect, accountability, and shared success.